Visitor
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1 Message
Technician
Need a tech visit to hook up service. We have wasted 8-10 hours online and on the phone trying to schedule a technician to check your lines. Keep getting disconnected
Visitor
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1 Message
Need a tech visit to hook up service. We have wasted 8-10 hours online and on the phone trying to schedule a technician to check your lines. Keep getting disconnected
EG
Expert
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116.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.3K Messages
3 hours ago
I'm sorry to hear you were disconnected. You're in the right place for a resolution. I can help you with activation and scheduling a tech. @user_3djk6r I have an article link to share that prepares you for a service visit https://www.xfinity.com/support/articles/prepare-for-your-service-visit
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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