Hello @user_49admd Thanks for getting this reported. Are you currently a customer with us? If so is your service down? Depending on these questions, the answers determine the steps we take to get it escalated. Regardless we will get you taken care of.
Okay. Appreciate you confirming. Please send us a direct message with your full name and the service address, and we will get someone out to fix this.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
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1.6K Messages
9 days ago
Hello @user_49admd Thanks for getting this reported. Are you currently a customer with us? If so is your service down? Depending on these questions, the answers determine the steps we take to get it escalated. Regardless we will get you taken care of.
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user_49admd
Visitor
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3 Messages
9 days ago
Ok I already sent it
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