Visitor
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1 Message
technician to help with installation issue
New router plugged inn had to add old router to get my network back and to be able to use our pc's. Wife's pc has an issue because am recovering from a
toe amputation last year cannot go downstairs where new equipment was installed-need an exfinity tech to aid onsite. What will be the cost for this and how soon?
XfinityKam
Official Employee
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269 Messages
2 hours ago
@user_zecihs Hey! We appreciate you for reaching out. We can definitely look into having a tech come out to install your new modem, Tech visits are usually $100. We will need some additional information to locate the availability.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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