Technician Service issue

I tried to get a live agent.  Wasted an hour of my time with your ridiculous voice response system with no success.  Your service didn't use to be this poor.  Here is my issue.  I am on my third visit today from a technician.  The first Technician to arrive at my home diagnosed the problem.  He indicated that the 9 port Cable Amplifier for my home wasn't operating.  He didn't have one on the truck so he scheduled an appointment for the next day and indicated he would return with the Amplifier.  The next day a different Technician arrived, had no knowledge of the problem from the previous Technician, and of course didn't have an Amplifier either.  It's 10am, 8/9/2025, my appointment is at 3pm today.  Please make sure that the Technician shows up with a 9 port Cable Amplifier.  Now tell me how is your voice response system supposed to handle this problem?