Visitor
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1 Message
Technician running a CAT 6 line
I have an exterior metal shed that blocks all WiFi and have heard that running a CAT 6 line is a good option to get internet to it. I have been trying for over 2 hours to contact Comcast to schedule an appointment, but it seems like an impossible task. The virtual assistant keeps telling me that my house WiFi is good and won’t comprehend I want to add a service, the cell number keeps telling me there’s an outage in the area and that it will be fixed soon before it auto hangs up on me. It seems crazy to me that it’s this hard to spend money with a company.
Does anyone have a non 1-800 number I can call or is my only option to literally go to the store and try to do all of this in person.
XfinityJon
Official Employee
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1.3K Messages
1 hour ago
Good afternoon user_lqrrob. We can assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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