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user_cd1ka1
1st Topic

Visitor

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3 Messages

Thursday, March 12th, 2026 12:14 AM

Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out. 

Question

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Updated 

5 hours ago

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XfinityAlfonso

Official Employee

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2.4K Messages

2 days ago

Good evening user_cd1ka1 thanks so much for taking the time to reach out here on our Xfinity Forums with these service concerns! What specifically is going on with the services and the Wi-Fi extender?  How long has this issue been occurring? Have you had a technician out before for this same issue, and if so, how long ago was that? 

 

We have an excellent self-troubleshooting resource here on the Forums that helps many people with intermittent or prolonged service issues: 

 

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

 

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user_gbyw71

Visitor

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2 Messages

6 hours ago

Did anybody ever get a hold of you because I’ve been trying to get somebody to come out because their pole is about to fall on my house and the wires are hanging down how did you get a hold of him if you did

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XfinityJeffB

Official Employee

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129 Messages

Hello user_gbyw71, we are here to help you, and we want to help you. To set up a dispatch, we need to get some account info that is best kept private.

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

 

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