Thank you for reaching out @user_4mbl09! I see we’ve been working on this request over Direct Messages. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to send a DM until an Official Employee has invited you to.
EG
Expert
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118.3K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
•
2.6K Messages
6 hours ago
Thank you for reaching out @user_4mbl09! I see we’ve been working on this request over Direct Messages. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to send a DM until an Official Employee has invited you to.
Thank you for your assistance @EG!
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