Visitor
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1 Message
Technician problems
I was scheduled for an appointment on the 26th. The technician came, looked at the pole for a couple minutes, tried to get his latter to lock, he didn't know how to work it, then said he couldn't do anything and left. No one gave me a call back, nothing. I finally call myself and was told they can't do anything but I can reschedule. So I did, but they said they were booked up for the next two day? Why was I not prioritized for having my appointment not fulfilled? The rescheduled date comes and my technician is running almost a half hour past the end time block. It's getting dark and if the technician doesn't come, I dont know if I want xfinity service. I'm appalled by the customer service and the lack of care for a CUSTOMER. Disappointed and if he does come, I would like the technician fee off my next bill.
XfinityJon
Official Employee
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1K Messages
11 hours ago
Good evening user_6w17of. I can assure you this is not the experience we want for you. I will be happy to review, your account, and to look into this further. I will need some additional information in order to do so.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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