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user_oixevp
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Thursday, June 6th, 2024 3:57 AM

Closed

Technician not showing up

Waited for whole day technician didn’t show up, text msg saying your technician is on the way. After I called after the customer live chat, says the ticket is closed. Send me to talk to a representative. Requested supervisor call back and reschedule. Now 2 hours past no one called and called again said I do not have an existing appointment. Xfinity seriously has the worse customer service I’ve ever seen. 

Question

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Updated 

1 year ago

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ccRuben

Retired Employee

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729 Messages

1 year ago

 

user_oixevp I am sorry this is happening, please send a direct message with your name and address. Thanks! 
 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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