Technician No-Show

I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.

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XfinityQuemekia

Official Employee

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1.1K Messages

4 hours ago

Hi there @user_q13734! I’m so sorry to hear about your experience with getting your line buried. This is definitely not the standard we strive for, and I completely understand your frustration, especially with the added stress of managing your work schedule.

To clarify how these appointments work, unlike a standard service call, our burial crews don’t typically require you to be home since the work is done entirely outside. Because of this, the dates provided are often estimates, so the schedule remains tentative until the job is fully completed.

When an underground cable line needs to be installed or replaced

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user_q13734

Technician No-Show

XfinityQuemekia

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