Technician No-Show

I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.

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XfinityQuemekia

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1.1K Messages

40 minutes ago

Hi there @user_q13734! I’m so sorry to hear about your experience with getting your line buried. This is definitely not the standard we strive for, and I completely understand your frustration, especially with the added stress of managing your work schedule.

To clarify how these appointments work, unlike a standard service call, our burial crews don’t typically require you to be home since the work is done entirely outside. Because of this, the dates provided are often estimates, so the schedule remains tentative until the job is fully completed.

When an underground cable line needs to be installed or replaced

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user_q13734

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3 Messages

That’s interesting because both the agent and supervisor said someone would call me 30 minutes before arrival to confirm that someone 18 years or older would be home.

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37 minutes ago

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XfinityQuemekia

Official Employee

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1.1K Messages

That is usually the case for service visits @user_q13734.

How to Prepare for a service visit

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30 minutes ago

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user_q13734

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But you just said “To clarify how these appointments work, unlike a standard service call, our burial crews don’t typically require you to be home since the work is done entirely outside.” Every single employee I’ve talked to about this has given me a different answer. I’ve had enough.

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25 minutes ago

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XfinityQuemekia

Official Employee

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1.1K Messages

@user_q13734 I apologize for any confusion! A standard Service Call (like a repair or installation) requires someone 18 or older to be present since the technician may need to come inside.

However, Special Request Orders (like burying or raising a line) usually don't require you to be home, as that work happens entirely outside. I've included links above that explain both processes in more detail.

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19 minutes ago

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Customer Service

user_q13734

Technician No-Show

XfinityQuemekia

user_q13734

XfinityQuemekia

user_q13734

XfinityQuemekia

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