technician no shows

user_b25637  Ugh, I know exactly how frustrating it can be to deal with a service issue that impacts your ability to work! I work from home, too, so I completely understand that panic when your connection is unstable and rain is only going to make it worse. We need to get that damaged enclosure replaced quickly. I'd be happy to step in and handle to make sure a tech is properly dispatched to replace that cracked plastic box and secure your wiring.To get started, please send me a

Direct Message with your full name and service address. Once I have that, I can look up your account, confirm the service history, and schedule a reliable technician appointment for you.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

We’ll get this sorted out!