Visitor
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1 Message
Technician no shows two days in a row.
I lost internet on Wednesday Sep 16th had a technician scheduled to come on the 17th, got a text saying they arrived and no one was outside then a following text saying no one answered and the appointment was cancelled so I had it rescheduled for the today the 18th, same thing happened again and I was waiting in my driveway! No one was there! I got a hold of dispatch and then they said all drivers are busy right now and they cant send someone anymore... totally unacceptable behavior! I'm pretty sure its an issue with the line on the pole as this happened a few weeks ago as well and it was a problem at the pole they had to fix... and reporting an outage does nothing... it just says there is no outage but obviously there is where I am somewhere. I would like to get my issue escalated because these technicians cant keep getting away with not showing up and saying that they have.
EG
Expert
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121.2K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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699 Messages
15 hours ago
Hello user_ib80ey, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating this has been for you, so we will get moving to try and rectify this as soon as possible.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
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2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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