Visitor
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1 Message
Technician no show
I takes ages to get through to a real human being. Then after reporting my service is out, an appointment is set up on a specific day with a specific 2 hour time frame. Then they are a NO SHOW.
Worst customer service ever continues with this company. Get humans back on the phone and get rid of your useless automated system that never gives you the right answer/option.
XfinityGabriel
Official Employee
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3.1K Messages
2 hours ago
@user_xbu1jh,
Hi there! Thanks for taking the time out of your Wednesday to reach out. This is definitely not the experience we like to hear about. It should never take that long to reach a real person, and you absolutely shouldn’t have to deal with a missed appointment on top of an interruption. As a customer myself, I can understand how frustrating and inconvenient that is. Thank you for sharing this, because feedback like yours helps us see where we need to improve. Especially with our automated system and our scheduling. You've come to the right place. We are a team of experts who specialize in providing solutions to service concerns over social media. I want to make this right for you. Usually, when an interruption is affecting a location, if a technician appointment is scheduled during the interruption, it would have to be rescheduled for after the interruption is resolved. To look further into this, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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