Visitor
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1 Message
Technician never showed
I had a scheduled service for today. I received a text message saying that the technician was here and I should greet them. NO ONE WAS HERE! I waited outside and there was no vehicle and no technician. Several minutes later I got another text saying the appointment was cancelled. Totally unacceptable!
XfinityCarolyn
Official Employee
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210 Messages
1 hour ago
@user_i67pkm Thanks for reaching out to us regarding your cancelled appointment. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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