Visitor
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1 Message
Technician never showed up
Tech was supposed to arrive between 3-5 and at exactly 5 got a message saying he was arriving, was just looking for parking. Weird because the only place to park is my driveway. It's been almost an hour since that message and haven't seen or heard anything. How do I contact support?
XfinityLinda
Official Employee
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2.7K Messages
1 hour ago
We appreciate you reaching out here in our community about the missed tech appointment, @rkarandjeff. We'll gladly look into this for you. Please send us a Direct Message with your full name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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