Visitor
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1 Message
Technician never showed up
Customer rep told me im scheduled and expect to see the technician between 8am-8pm and guess what? Not a single technician showed up, went to customer rep again and told me 7pm-8pm and yup didnt get a single technician again.
XfinityMatthew
Official Employee
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1.3K Messages
4 hours ago
Hello @jdayrit Thanks for making a post. Normally with appointments listed from 8-8 those are outside work only jobs and the techs may not even knock on the door for those to complete work. But we definitely want to double-check the scheduled visit and see what actually is going on with the account. Please send us a direct message with your full name and service address, and we will take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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