1 Message
Technician never showed up.
How do I fix the problem if your people don't show up. This is day 4 without internet. Do I still have to pay a bill if I don't have service?
1 Message
How do I fix the problem if your people don't show up. This is day 4 without internet. Do I still have to pay a bill if I don't have service?
EG
Expert
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107.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.1K Messages
11 months ago
Hi @user_tufngd This is not the expereince we want for you. I am happy to look into your appointment and your internet. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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