Visitor
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2 Messages
Technician Never Showed Up
I had an appointment scheduled today at 4pm-6pm. I got a notification that the technician was going to arrive soon around 4:20 but no technician showed up. I could not track the technician which is annoying. I tried to get in contact with a live agent through the app but there was 66 people on the waitlist, that would take hours to wait for. I called the xfinity number next and it wasn’t helpful, the robot said that i didn’t have an appointment and that a technician has already came. I couldn’t even reschedule, it just forced me to reboot my modem. This was a waste of my time I could have been out with friends today with the very little free time I have. This customer service makes me cry out of frustration.
XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@ivywjz, I would be happy to assist you. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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