1 Message
technician never has shown up at my home , again
I am extremely disappointed with Xfinity. I have been a customer for over 17 years now. I have had 3 home appointments cancelled automatically by txt 24 hrs after I made the with a Xfinity representative by phone. I then went in person waited in line at the Xfinity store on [Edited: Personal Information]. on two separate occasions within the same week.
I explained the situation to each representative each assured me it wouldn’t happen again and set up another tech appointment in which I left work early and the last one I missed my daughter’s softball game. So, I then was in fact contacted by an Xfinity representative by phone his name is [Edited: Personal Information]. Again, I explained to him my situation. He assured me today 5-29-2024 between 5-7PM I would have a tech at my home to look into the reason I have been paying for 1.2 GIG AND GETTING 187mg of internet service. Needless to say again no technician ever arrived or called so another complete waste of time and I raced home from work for no reason. So, if this issue is not fully resolved in the next week or two I will be switching to AT&T.
XfinityJohnG
Official Employee
•
1.6K Messages
11 months ago
Thank you for reaching out to our team here @user_uhdf2w. That is definitely not the experience we would like you to have with any appointments, and I would be happy to look into what is causing those issues from here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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