1 Message

Sat, Sep 24, 2022 11:57 AM

Technician never comes to fix downed wires!

I have downed comcast (xfinity) wires that have fallen from my house into my driveway, into the public street and into my neighbor's yard across the street. The wires are all over the place. I am told every day the same thing: A technician will come to fix it. They never come! How do we get a technician to come to our house? We have texted in the App. We have spoken to customer service. But, no technician ever comes. 

Official Employee


172 Messages

2 months ago

Hello, @user_5d0234. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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