Visitor
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1 Message
Technician never buried my internet line
My internet line is running across the backyard. They were supposed to come back out and bury it months ago but I never heard back for them to do so. How do I get someone out to fix that?
Visitor
•
1 Message
My internet line is running across the backyard. They were supposed to come back out and bury it months ago but I never heard back for them to do so. How do I get someone out to fix that?
XfinityDuron
Official Employee
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602 Messages
2 hours ago
I do apologize for any inconvenience this could be causing. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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