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user_bc7rbi
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Visitor

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Tuesday, April 28th, 2026 9:27 PM

TECHNICIAN NEEDED

I called several times yesterday with no results and kept getting disconnected. I recently moved and had service switched over. We received the new router however we cannot find the coaxial cable.

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Updated 

9 days ago

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XfinityQue

Official Employee

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610 Messages

9 days ago

 

user_bc7rbi, hello there and thanks for reaching out! Oh no, we apologize about that. I understand your concerns and hope there is a coaxial connection installed at your location. We can assist you with it. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

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