Visitor
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1 Message
Technician issue
First time I made an appointment for my move in day from 3 to 5 pm the because I knew I was going to be busy before those times. The tech apparently came at 1pm and marked it as missed , he then came back at 3 pm and when I saw him he said he already clocked out and marked it as missed. What is the point of having an appointment when the tech is going to show up whenever.
Second time I made an 8 to 11 am appointment I dont receive a call I just recive a message that said I missed the appointment.
XfinityMatthew
Official Employee
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1.6K Messages
55 minutes ago
Hello @user_9y45lt I am sorry to hear we dropped the ball on the missed appointments. We'd be happy to help get a tech back out and make this right. Please send us a direct message with your full name and service address and we will see what is going on with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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