1 Message
Technician is an hour late and I can’t get anyone on the phone.
I need to know whether a technician is still showing up today after my outage, and whether or not I need to be home when they come. The coax cable set up by my technician yesterday broke, and I was told that a technician would be here today to fix it, now I can’t call or text an agent to confirm.
EG
Expert
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110.1K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySheila
Official Employee
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1.1K Messages
10 months ago
I am glad you reached out for assistance, we certainly want to be sure this gets properly addressed and would love to help.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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