Technician installing my new security panel without giving me advice

I recently book a technician named Ola to my house just to connect my cameras again, which has been installed. He came to my house, never asked me for permission to change my security panel from Honeywell to Xfinity, which I had no idea until he installed that on the wall and he said it’s much better, I was like ok let me try. Another thing is he took 4 hours, I don’t know what he did, just to install that panel and reconnect the cameras to my touchscreen. Lastly, after the service is done, there should be a link or something to rate the service, but I have never once received it or it might be that the technician rated himself.

I also had him to help my friend but when he came there, I asked him if he could install 2 cameras in an hour, he said no. I do not know is it something from Xfinity or is it just from him. My friend specifically told me the position of the camera where he wanted to be. I told Ola, he stood there and kept going back and forth with me and ended not being able to install after almost 2 hours and I had to leave for something. We had to schedule for another day when my friend is back from his vacation. I understand he has his own expertise but his job is to give advice but then have to listen to the customer, not asking them where they want the view to be and decide where to put the camera himself.

Xfinity, you need to train your employees again and your customers service have gone downhill. I had to take 3 trips to xfinity store and 2 phone calls to get a problem fixed