U

Visitor

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2 Messages

Thu, Dec 16, 2021 10:31 PM

Closed

Technician in area for days and outages on map every day

Every single day for the last 4 days, we have been having intermittent internet issues. The outage map shows us that a technician has been in the area 24 hours a day for the last 4 days. On top of that, it also occasionally shows that we’re having “unplanned outages affected 51-500 people in my zip code” every single day! 

What is going on? Customer support only ever asks me to restart my router/modem and doesn’t say anything about the outages on the map. Cumulative hours of time we can’t use our internet because of some sort of “technician issue” on xfinity’s end?

XfinityNico

Official Employee

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446 Messages

1 year ago

Hello @user_77c882, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this connection concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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2 Messages

@XfinityNico alright I sent a private message 

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