Visitor
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1 Message
Technician Hasn't Arrived
The technician hasn't arrived for scheduled appointment. My appointment was between 10 am and 12 pm. My internet has been out for 2 days and I have to be at work in a few hours. Where is the technician and why do I not have a means of contact?
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
2 years ago
Sorry to hear the tech has not arrived. I'd be happy to take a look, and see what is going on. Can you send us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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