Visitor
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3 Messages
Technician fee
My Tv seems to always have this problem that when the remotes batteries get low and I change them, the remote still does not work with the NEW batteries. It does not let me turn down or up the volume nor let me turn the Tv itself off, and as many times I try to re-pair my remote again with my Tv with the new batteries in, it still does not pair. (I have a Vizio Tv)
I was just wondering if I call for an Xfinity Technician to come here and help me figure this out will I get charged? I figure I would get charged the $100 dollars they usually always charge, but I am just asking if the issue is determined to be on Comcast's end?
EG
Expert
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110K Messages
2 years ago
The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCDanny
Recognized Contributor
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238 Messages
2 years ago
@user444_ thanks for posting your question in the Xfinity Forums! Thanks to @EG for bring thus to our attention as well! We have a great set of experts and community members!
You have a great question about the possibility of a tech fee for this type of issue. If the issue is with Xfinity equipment then you would not have an associated fee. If the issue is with your equipment, let's say your TV, then a fee may be assessed. Some older models of TVs may have issues pairing.
Have you swapped out the remote? How old is your Vizio TV. I have an older Vizio over 8 years old that will not allow my remote to pair.
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