Technician fee

My Tv seems to always have this problem that when the remotes batteries get low and I change them, the remote still does not work with the NEW batteries. It does not let me turn down or up the volume nor let me turn the Tv itself off, and as many times I try to re-pair my remote again with my Tv with the new batteries in, it still does not pair. (I have a Vizio Tv)

I was just wondering if I call for an Xfinity Technician to come here and help me figure this out will I get charged? I figure I would get charged the $100 dollars they usually always charge, but I am just asking if the issue is determined to be on Comcast's end?

Responses

EG

Expert

•

110K Messages

2 years ago

The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

CCDanny

Recognized Contributor

•

238 Messages

2 years ago

@user444_ thanks for posting your question in the Xfinity Forums! Thanks to @EG for bring thus to our attention as well! We have a great set of experts and community members!

You have a great question about the possibility of a tech fee for this type of issue. If the issue is with Xfinity equipment then you would not have an associated fee. If the issue is with your equipment, let's say your TV, then a fee may be assessed. Some older models of TVs may have issues pairing.

Have you swapped out the remote? How old is your Vizio TV. I have an older Vizio over 8 years old that will not allow my remote to pair.

2

U

user444_

Visitor

•

3 Messages

@XfinityDannyB

Thank you so much for your response! I have swapped it out, I called for this exact same reason two years ago and a technician did come to help me and still I was charged $100 .. the only issue I have is with my remote which is Xfinity equipment, that would still count as an associated fee correct? Please after you let me know if the remote would count as an associated fee what I could say to the technician that comes here to take a look since I was charged the last time I called for this issue? which the only problem was the remote. (They swapped it out and gave me a new one anyway)

Also, my Vizio tv is surprisingly new! I’ve had it only for 3 years

(edited)

2 years ago

0

XfinityKassie

Official Employee

•

1.7K Messages

@user444_ Great question! Yes, the remote would be considered Xfinity equipment. Would you want to try a new remote before scheduling a technician to come out?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user444_

Technician fee

EG

CCDanny

user444_

XfinityKassie

New to the Community?