Technician fee

@user_3197a9, yes, of course! I'd love to further review what's covered by us. A fee is not applied when the issues is determined to be network issues such as noise on the coax line from an outside source or neighboring property, damaged outside lines (any lines connected to our network up until they reach inside your home), equipment malfunctioning such as our cable boxes or modems, fault at the node in the neighborhood or at the plant, or any signal issues detected caused from something outside of the home.

The wiring inside the home is the responsibility of the home owner/management of the building and may require an electrician to repair, and any damaged/malfunctioning equipment inside the home not rented through us would not be covered. Diagnosis of problems with the connection between your Customer Equipment and your Xfinity services would also not be covered (example: firewall settings preventing a proper connection, a computer not capable of the speed option assigned, etc.) Please let me know if you have further questions regarding the tech fee. 

If my WiFi keep coming on and out and the wi-fi symbol at my  cable box keeps flashing will that be the owner problem and have to pay $100 to fix it or Comcast will cover it?  

Are you leasing one of our wireless gateways or are you using your own personal modem/router? If leasing one of ours that will fall into Xfinity related issue so a charge would not be applied. 

I'm using wireless gateways 

Got it! You should be perfectly fine then not being assessed any technician visit fee. Please let us know how the appointment goes!