Technician did not show up today

Hi user_pozxa7! Thanks for taking the time to visit our Xfinity Forum. I am sorry to hear this, and we definitely want to get to the bottom of it. Please send us a Direct Message, so we can look into this and get someone scheduled out. Here are the detailed steps to direct message us: 
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 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message