Technician did not show up for installation twice

My second appointment has been canceled. I received a text 10 minutes before the window that the technician would arrive soon, but he never showed up. I was home the whole time. There was no phone call or text from the technician. I called customer support and there were no comments from the technician, explaining why he didn’t show up. Customer service was not able to find out from dispatch why the technician had not shown up.

This is not acceptable. If nothing is done to figure out and correct whatever is stopping the technicians, from doing my installation how many times will I be rescheduled? How many weeks or months will that take? Right now I’m paying for a cable installation that I don’t know will happen and Internet service that I cannot use.

Responses

XfinityBenny

Official Employee

•

790 Messages

2 years ago

@user_b87d8f Thanks for posting and sharing what happened! We know how important it is to keep any scheduled dates and times. It is very rare to see something like that occur, there may have been an unplanned emergency and appreciate you being so patient. Keep up to date on the visit and any changes with the steps here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. It will help you see all the details for the visit, allow you to get text updates from the next text that is scheduled, and what to expect onsite. You can enjoy a lot of features and the service while you wait for the install. Check out all the benefits you get here https://www.xfinity.com/support/articles/pre-activation-benefits. You can enjoy some cable benefits if you have Video service, and our amazing Xfinity Hotspots for internet. That can be just for now while we install the service officially, and after you get started :). Create your Xfinity ID if you haven't yet here Create an Xfinity ID.

0

Customer Service

user_b87d8f

Technician did not show up for installation twice

XfinityBenny

New to the Community?