6 Messages
Technician did a horrible install, what's my next step?
He routed the cable under my spigot??? All he had to do was drill a hole where the gray cover ended. I talked to an agent and told him to waive my install fee and to come fix it, but have not heard anything yet.
XfinityPaula
Official Employee
•
1.4K Messages
9 months ago
Hello @lanc3r3000 Thank you for reaching out to us on our Xfinity Forums and sharing your experience and picture of the installation. Thank you as well for joining Xfinity!
I'm sorry that no one has assisted yet with setting up a new appointment for a technician to come back out and make the needed changes. This is not how we want to start our business with you. We would love to help and set up the appointment for you, and follow up to make sure the credit is applied as well and the installation is completed to your satisfaction.
Please send us a direct message with your name and service address. From there I will have to verify your account, and we will set up an appointment.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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