C

Visitor

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1 Message

Monday, June 2nd, 2025 10:07 PM

Technician destroyed irrigation line

A technician completely cracked my irrigation line while bearing a wire in my yard and I’d like to know how to get it fixed as soon as possible.

Official Employee

 • 

125 Messages

3 days ago

Hello Candi247! I appreciate you reaching out in our community to inform us on what happened, and you've come to the right place for support! I'd be more than happy to collaborate with you, and get us on a path towards a fix for this 👍

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

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