gkhercules's profile

Regular Visitor

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4 Messages

Mon, Nov 23, 2020 8:00 AM

Technician damaged something in home.

Hi I had a Comcast technician scheduled to come an test out my line to check internet speeds.  He wanted to install an Xfinity router to compare the one that I had to see if the speeds were the same.  He was plugging the new Xfinity router into the power behind my tv and when he was coming back out he knocked over one of my spreakers and severly damaged it.  The tech said nothing to me and I noticed after he left.  I have a camera in my basement and it caputed the whole thing on video so I have proof that he knocked over the speaker.  I called comcast and filed a claim and they opened a ticket but I have not received a callback yet, I also was provided with a reference number.  I would like to know what is being done about this and how I can be compensated for the damages.  This is a very expensive item and I would like this to be replaced.

 

@ComcastMorgan I called Comcast and there is a ticket opened for my issue and it is assigned to a supervisor.  Will Comcast contact me for information and take care of the damages?  I have not received a call back yet and this happened on Saturday 11/21.

Responses

Official Employee

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2.5K Messages

7 m ago

Hi, gkhercules. Oh no! I am very sorry to hear about the situation with your speaker. I completely understand you seeking compensation and I appreciate you letting us know ahead of time about the video footage. That may be needed at some point, so it's good to know you have it. It sounds like you've started what we call our damage claim process, so it's good that things are in the works with that. Those typically can take up to 72 hours to hear back on. I would allow that amount of time to allow the process to continue and if for some reason that time passes and you're still in need of support, I can step in and help out. Does that sound good?

Regular Visitor

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4 Messages

7 m ago

Yes thank you.  

Regular Visitor

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4 Messages

7 m ago

Hi it has been 6 days and I have not heard one thing about my issue from Comcast.  There has been no call back to discuss any of the details or what Comcast will do about the damages.  Can you please help?

Again

Expert

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25.8K Messages

7 m ago


@gkhercules wrote:

Hi it has been 6 days and I have not heard one thing about my issue from Comcast.  There has been no call back to discuss any of the details or what Comcast will do about the damages.  Can you please help?


You didn't say when you first started the process, but your post here was on the 23rd, so it's only been 4 days with a holiday in the middle of those.  Be patient.

Regular Visitor

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4 Messages

7 m ago

ticket was opened on 11/21/20, its mentioned in the first post.

Again

Expert

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25.8K Messages

7 m ago

@gkhercules 

Sorry.  But your first post here was the 23rd, so that's what I was referring to if you were expecting a follow up here.

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @gkhercules, we would be more than happy to check the status of your claim request. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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