Technician damaged something in home.
Hi I had a Comcast technician scheduled to come an test out my line to check internet speeds. He wanted to install an Xfinity router to compare the one that I had to see if the speeds were the same. He was plugging the new Xfinity router into the power behind my tv and when he was coming back out he knocked over one of my spreakers and severly damaged it. The tech said nothing to me and I noticed after he left. I have a camera in my basement and it caputed the whole thing on video so I have proof that he knocked over the speaker. I called comcast and filed a claim and they opened a ticket but I have not received a callback yet, I also was provided with a reference number. I would like to know what is being done about this and how I can be compensated for the damages. This is a very expensive item and I would like this to be replaced.
@ComcastMorgan I called Comcast and there is a ticket opened for my issue and it is assigned to a supervisor. Will Comcast contact me for information and take care of the damages? I have not received a call back yet and this happened on Saturday 11/21.