Frequent Visitor
•
9 Messages
Technician cut the ground wire
One of your technicians cut the ground wire in my outdoor box. What do I do? I can't get a hold of anyone!
Frequent Visitor
•
9 Messages
One of your technicians cut the ground wire in my outdoor box. What do I do? I can't get a hold of anyone!
Accepted Solution
XfinityGabby
Official Employee
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1.5K Messages
19 days ago
Hello, @ejtb. Thanks for reaching our team on Forums, I can definitely help open a ticket to have one of our technicians go out to get this resolved. Please send a DM with your full name and the full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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ejtb
Frequent Visitor
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9 Messages
8 days ago
The Xfinity tech was out fairly quickly after logging in here and sending a direct message. Now I know how to actually find someone, instead of a bot!) and get things done! Thanks!
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