Technician caused outage

I know exactly how frustrating it is to have services I rely on taken out for no good reason user_8f442h, and when situations like this arise, more than anything we want to get you back online as soon as possible, so thank you for dropping by to let us know what had happened.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to verify that you have the soonest technician appointment possible.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum