Visitor
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1 Message
Technician appointment
My box continually is frozen and needs to reboot to turn on. Over the last week, it’s now 3x completely factory reset to where I need to input all the settings for remote and resign in to all my apps. This isn’t the box’s fault as I’ve gotten a new one before due to this issue. I am not going to troubleshoot to do everything I do multiple times daily. All dvr recordings skip constantly. I would like a technician appointment but ai Xfinity won’t allow it. Please help. This service is not cheap and the product I receive is not worth $300+ a month.
XfinityJohnG
Official Employee
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3.3K Messages
4 hours ago
Thank you for reaching out to our team about your issue with that service. I am sorry to hear about that issue, and I will be happy to look further into that, and set up a service call as needed. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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