Skip to main content
user_2awi3b
1st Topic

Visitor

 • 

3 Messages

Wednesday, July 8th, 2026 6:22 PM

technician appointment

Hi I need a technician appointment. I have been on the phone all day with various chatbots, live agents texting, and the phone for over 6 hours JUST trying to schedule a technician. PLEASE SOMEONE HELP ME. 

Question

 • 

Updated 

9 hours ago

21

1

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2.7K Messages

9 hours ago

Hello, @user_2awi3b! Thank you for creating a post to get started. Our team can certainly help (in many ways!) Why were you looking to schedule a Trouble Call (tech visit)? Are you experiencing issues with your service(s)? If so, what seems to be happening?

3

0

user_2awi3b

Visitor

 • 

3 Messages

I have been trying to get an actual technician to come out to install cable as I guess there is not an Xfinity hook up yet (we are the new owners and did not know). I troubleshooted with a Live Agent via text and phone becaise the modem is blinking orange and no troubleshooting resolved it. 

Like

Reply

9 hours ago

0

user_2awi3b

Visitor

 • 

3 Messages

@user_2awi3b​ the coax access point is for a different internet provider I guess. 

Like

Reply

9 hours ago

0

XfinitySara

Official Employee

 • 

2.7K Messages

Understood, @user_2awi3b. We appreciate your attempting those self-service options first! Sorry they didn't resolve it for you. We'd love to take a closer look and help in any way we can, scheduling a technician as necessary. Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

9 hours ago

0

forum icon

New to the Community?

Start Here