Visitor
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1 Message
Technician Appointment
I had an appointment scheduled today from 2pm to 4pm, then they moved it up to 12pm to 2pm. My xfinity account says I have no appointments scheduled. Its almost 3pm and I haven't received any text or email notifications, and the tech has yet to show up. My issue is that my modem is apparently not being provisioned, because of this I cannot use the Xfinity app as it only gives me the option to set up my modem. What do I do?
XfinityJamesC
Official Employee
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2.6K Messages
16 hours ago
Greetings, @user_lc2xir! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service appointment. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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