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User_quarian
1st Topic

Visitor

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3 Messages

Monday, October 24th, 2022 7:37 PM

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Technician appointment was never scheduled.

I talked to comcast support through their Xfinity chat yesterday to schedule an appointment due to extremely low upload speed on my internet plan. I got a ticket number and confirmation that a technican would be able to come the very next day, (The 24th). Between 1-3PM EST. They never showed. I tried 3 different ways to try and get ahold of comcast. Xfinity agent was full or didn't have enough agents, I finally got through their call lines and was told to text an agent. They told me the appointment was never scheduled. And that I'd have to make another. I'm tired of Comcast and their dog water customer service and communication. Centurylink finally has gigabit internet near my area for cheaper than what I'm paying now for 400 Mbps. What a bunch of troglodytes. I had to take time off of work to get this done just for Xfinity to tell me they fumbled the ball and never made it nor attempted to apologize for their screwup. 

Question

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Updated 

3 years ago

 • Edited

754

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XfinitySara

Official Employee

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1.7K Messages

3 years ago

Hey there, @User_quarian! Thank you for bringing your appointment concerns to the community. I am sorry to hear about what happened with the previous appointment attempt, and would love to help in any way that I can! If you're unable to solve a service issue online, you may be able to Schedule a Repair Appointment using My Account. Also, once an appointment is in the books, there are many ways to Manage Your Appointment, including looking up the status, confirming the tech's ETA, and even rescheduling the visit if something comes up. Have you since been able to schedule a Trouble Call, by chance?

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User_quarian

Visitor

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3 Messages

@XfinitySara​ I've made up my mind about switching to Centurylink.  The customer support and communication of this company is terrible. And over the years of having used Xfinity there have been an unquantifiable amount of issues on their end. This whole schedule an appointment and them never coming or confirming the appointment on their end has happened over 3 times now on my family's plan and now my own. Zero communication, Zero support for my issue through the typical support lines and zero apology for what was their mistake. Centurylink has faster internet at a cheaper price than what I'm paying now. I'll be switching tomorrow. 

3 years ago

0

CCDaryl

Problem Solver

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828 Messages

@User_quarian

 

We definitely do not want to lose your business, I apologize for the not only the lack of communication on our end, but the improper expectations of your missed technician visit. If you would like, I would be more than happy to review your account, and see if we have any promotions that would increase your speed and lower the cost of your service. As well as, look into the issues you are having with your upload speed. If you are willing to let me try, please just send us a direct message with your full name and address. To send a direct message, just click on the "chat" icon in the upper right corner, next click on the pen/pad icon, and lastly Xfinity support. Thank you for taking the time to share with us your experience. 

 

I no longer work for Comcast.

3 years ago

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User_quarian

Visitor

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3 Messages

@XfinityDaryl​ It happened again. I talked with an Xfinity "Care" Agent through text to make an appointment to fix my internet issues. And made another appointment. They told me I'd receive an email confirming my appointment in 6 hours. I never received the email to confirm it. Twice now within 4 days Xfinity has failed to schedule my appointment to fix my internet and have done nothing to remedy this, not even attempted to make it right. How the hell is support for a multi-billion dollar company this bad? I can't even receive a support email from you guys? Waiting for the telegram to come through so I can finally accept my appointment. Or maybe the messenger pigeon you guys dispatched.  

(edited)

3 years ago

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