1 Message
Technician Appointment Not Confirmed or On File
I spoke with a virtual agent on 8/1 and they said I’d have a technician appointment scheduled for 8/4. Today is 8/3 and I haven’t gotten a confirmation text or email and my account t shows no active/upcoming appointments. I need WiFi by 8/5 to work. Please help!
XfinityGabby
Official Employee
•
1.5K Messages
10 months ago
Hello, @user_ld2hmf. Thanks for reaching our team on Forums, we can definitely help check the account and see if we have an appointment scheduled for you. Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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