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Mo3zizSh
1st Topic

Visitor

 • 

1 Message

09/12/2026 8:52 PM

Technician appointment due today but no one showed up.

Hello,

I called customer service today for a technician appointment to activate my internet, besides earlier complication, the customer service representative assured me that an appointment was made for me today, and I shall expect a call between 1-3 PM EST, however no one called or even messaged me.

This is not how I expected your service to be, first you disconnect my internet plan randomly, and cancel my earlier appointment without even letting me know, and now you give me an appointment which I waited for for two hours, no one shows up.

I paid for a service, and now I can't benefit from it.

I'm not asking for a special treatment, I'm simply asking for what is my right.

Best Regards,

Question

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Updated 

8 hours ago

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EG

Expert

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120.9K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

 • 

2.4K Messages

8 hours ago

Mo3zizSh thank you for using the Xfinity Community Forums page to reach out today. I can see that you had an appointment scheduled for today that was missed. Let's see what happened that caused this appointment not to be met, we definitely want to ensure you have the Xfinity experience you deserve, and it sounds like we've dropped the ball thus far.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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