Visitor

 • 

1 Message

10/22/2026 10:28 PM

Technical

Hello, I would like to open a formal Serviceability Request / Engineering Survey for a vacant residential lot I recently purchased.

Property Address: [Edit: Personal Information]

The property is 2.5 acres in [Edit: Personal Information], and we are planning to construct a custom home.

Your online system does not recognize my address, so I cannot submit a standard internet service order.

Please open a serviceability ticket to determine whether Xfinity can extend cable or fiber service to my property, including underground installation options and any associated construction costs.

I would also like to know whether your network currently runs along [Edit: Personal Information].

Please provide a ticket number so I can track the request.

Thank you,
[Edit: Personal Information]

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

14 hours ago

 

user_c4u9kz Thank you for reaching out, and congratulations on your new property! We would be more than happy to open a serviceability ticket for you. Please send us a direct message. 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

forum icon

New to the Community?

Start Here