Technical support

I want my FREE DIAMOND REWARDS PEACOCK PREMIUM!!! I been dealing with you guys off and on since November.. just admit it, it's a lie.. I've wasted about 30 hours dealing with idiots in your customer service and support teams... This is not rocket science... I've tried every single thing suggested in the forums.. so, someone at your corrupt co.pany needs to fix this for me

Responses

XfinityKassie

Official Employee

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1.7K Messages

13 days ago

user_0aa4d0 Good morning! Thank you for taking the time to reach out to our Xfinity Community Forums Team, and bring your experience to our attention. I can see how this would be a frustrating situation. I'd be happy to help you get in the right direction for getting this taken care of today. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_0aa4d0

Visitor

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8 Messages

Done an waiting on a reply.. hope your smarter than the last 6 I have dealed with

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12 days ago

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Customer Service

user_0aa4d0

Technical support

XfinityKassie

user_0aa4d0

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