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user_0e66d4
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Wednesday, July 7th, 2021 6:55 PM

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TECHNICAL SUPPORT TEAM AT XFINITY 1-800-934-6489

Client "supervisor" CHER hung up on me

Client "supervisor" OLFA hung up on me. 

Why is management hanging up on new clients and not resolving problems.  Can someone from the escalation or complaint department contact me ? These people are very unprofessional. 

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4 years ago

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EG

Expert

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111.5K Messages

4 years ago

Concern moved here for greater exposure to actual Comcast employees. 

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user_0e66d4

Visitor

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6 Messages

4 years ago

I have called a total of 9 times in 3 days and noone is helping me. I wish a management escalation would reach out to me so I can report this team behavior.  Very off-putting to a new client, I am considering outright cancelling my installation request and encourage other new clients to read this review to avoid headaches down the road.

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CCTambrey

Gold Problem Solver

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3.4K Messages

Hello, @user_0e66d4! We really appreciate you taking the time to reach out to us here on the Xfinity Forums for support.

 

It is unfortunate to hear you've been having trouble getting the help you need and we definitely don't want that kind of experience for you. We would love to review your situation and work with you to make sure we get everything properly sorted out. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

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user_f394b0

Visitor

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3 Messages

4 years ago

My email password has been hacked 4 times and I can't get any help from xfinity. "edited for language"

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This comment has been converted into a post

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user_0e66d4

Visitor

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6 Messages

4 years ago

Hello, @ ComcastTambrey - can you reply to my direct message. My experience warrants a callback from Comcast management.  This unprofessionalism is appalling and I will explain in more details over the phone.  P

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XfinityAlyssaA

Official Employee

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2K Messages

Good morning @user_0e66d4 and thank you for reaching back out to our Digital Care Team this morning. I'm so sorry to hear about the frustrating experience so far and our team will do everything we can to help turn things around and make things right. We'd be happy to assist you further over private message as we will need to collect a few pieces of sensitive information so that we can investigate further. 

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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user_0e66d4

Visitor

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6 Messages

I did the below - when is someone from ONSHORE comcast corporate going to call me back ?  I have now called 12 times and noone has actually resolved the issue or explain the unprofessionalism from the OffShore team. 

4 years ago

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user_0e66d4

Visitor

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6 Messages

4 years ago

Client "supervisor" LEAH has now hung up on me , when trying to connect to Sales on a 3 way call.  This unprofessionalism continues and noone is helping me resolve this issue. 

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