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user_eji7nv
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Monday, March 4th, 2024 12:32 AM

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Technical Fee

I have a concern that I forgot to have addressed in my most previous conversation with Comcast. I had two technical fees added to my account. The first was “waived”. The second was taken cared of in a different way. The second time it happened no one showed up to my house. I want to have my account to reflect that I have no had any technical fee “waivers” because that implies the fee was supposed to be there. 

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Updated 

1 year ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

1 year ago

We'd be happy to review your account and any technical fees @user_eji7nv. We appreciate you reaching back out to on our Community Forums to have this addressed. To get started, can you please send us another Direct Message with your name and service address? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you again! 

 

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