Technical Escalation: Requirements for 3/19 Install - Battle Ground

@XfinityBradM​ Please explain the process to me. 1 contractor lays the line down on the grass and then another contractor comes out to bury it isn't that correct? Also I need the XB8 due to inference within my home the older models will not work well in my situation so I'm formally requesting the XB8. Also I have active copper lines from Centurylink that would be destroyed if one of your crews uses automatic tools. So the Burial request must be listed as manual hand dig only 

The process is outlined within our underground cable installation/replacement article, and states: You’re responsible for marking where any sprinkler system, electric dog fences, and/or private lighting, electric or gas lines are located to prevent them from being damaged. The copper lines you're describing are either your or the service provider's responsibility to get marked or so they are not damaged during bury process. If a new line needs to be installed and buried, it will first be placed on top of the ground while waiting for another crew to bury it at a later date. The crews dispatched will work within their means to avoid affecting those pre-installed copper lines assuming they are marked properly. Our awesome installation technician will determine the needs for your home and provide the best equipment to ensure your service is fast and reliable before taking off.