Techincal help and assistance needed

I am very frustrated right now. I set up an account online. Then I had talked to someone about. I'm getting my account fixed because it didn't work when I had signed up online which is already frustrating. I talked to Ningthoujam and he got my address completely wrong. I also would like to know how i have my roomates billing added so she can help me pay for the wifi we are sharing. I was thinking of switcjing to you guys for my service but with the way everything is going i dont know now. Do better